Eldercare Carers 
Quality 
 

QUALITY 

Eldercare Ryedale constantly strives to improve the quality of service that we provide. We are regularly inspected by CQC and undergo quality monitoring by NYCC Adult and Community Services and the NHS. We follow the policies and procedures of UKHCA. 
All staff on enrollment undergo a full record check and a thorough induction and training, in line with the Governments Care Certificate. If they remain with us they undertake Level 2/3 NVC in Social Care. 
 
We always act on feedback from our service users or their families. 
 
We have a thorough and complete understanding of our duties as safeguarders and will always do our very best to act in the very best interests of our users, whatever those may be. 
 
Our statement of purpose and policies and procedures are available for inspection in our offices. 
 
 

COMMENTS AND COMPLAINTS 

We welcome feedback on our service provision are are happy to receive your comments, whether good or bad! This helps us to ensure that we maintain and improve the quality of our service. 
 
We will provide you with a copy of our Comments and Complaints Procedure which clearly sets out what you need to do if you have a problem that cannot be resolved through normal channels. 
 
If you are unhappy about the way we have handled your complaint you should contact the following (in complete confidence): 
 
The Registered Manager, Eldercare Ryedale, 4 Newbiggin, Malton, North Yorkshire YO17 7JF 
 
Tel: 01653 695549 
The Registered Manager, Eldercare Ryedale, Pickering House, Eastgate Square, Pickering, North Yorkshire YO18 7DP 
 
Tel: 01751 475128 
North Yorkshire County Council, Adult & Community Services, Ryedale House, Old Malton Road, Malton, North Yorkshire YO17 7HH 
 
Tel: 01609 536522  
St Nicholas Building, Newcastle upon Tyne NE1 1NB 
 
Tel: 03000 616161